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Hajj & Umrah10 questions
Flights4 questions
Hotels & Stay3 questions
Visa Services3 questions
Booking & Payments3 questionsGeneral3 questionsHajj & Umrah FAQs
01What is the difference between Hajj and Umrah?
Hajj is a mandatory pilgrimage performed once in a lifetime by Muslims who are physically and financially able, during specific dates in Dhul Hijjah. Umrah is a voluntary pilgrimage and can be performed at any time of the year.
02How do I book a Hajj or Umrah package with FRESHTIQ?
Choose a package on our website, call or WhatsApp us, or visit our office in Mohammadpur. We confirm availability, collect documents and a booking advance, and share your itinerary.
03What documents are required for Umrah?
A passport valid for at least 6 months, passport-size photos on a white background, a Meningitis ACWY vaccination certificate, and the Nusuk registration which we complete for you.
04How long does it take to get an Umrah visa?
Usually 3–7 working days once documents are complete. We recommend booking at least 4–6 weeks before travel, and earlier for Ramadan.
05Are flights and hotels included in the package?
Yes — all our packages include return flights, hotels, visa, airport transfers and Ziyarat unless stated otherwise. Meals are included in Premium, Luxury and all Hajj packages.
06Can I customise my Umrah package?
Absolutely. Change hotels, extend your stay, add a Dubai or Turkey stopover, or travel on your own dates. Tell us what you need and we will quote.
07What is the best time to perform Umrah?
Spiritually, Ramadan is the most rewarding. For comfort and value, October–February offers cooler weather and lower fares. Avoid the two weeks around Hajj when Umrah visas are paused.
08Do you provide group bookings for families and jamaats?
Yes. Groups of 10+ get special fares, a dedicated guide and a private coach. Family rooms and connecting rooms are arranged on request.
09Is a guide (Mu'allim) provided during the trip?
Every group departure travels with an experienced Hindi/Urdu-speaking guide who leads the rituals and Ziyarat and stays available 24/7.
10What is included in your Hajj packages?
Return flights, Makkah and Madinah hotels, Mina/Arafat/Muzdalifah arrangements, meals, transport, visa, guidance and 24/7 support. Qurbani coupons are included in Standard and above.
Flights FAQs
01Which cities do you fly from?
Lucknow, Varanasi, Delhi, Mumbai and Hyderabad are most common; we can book from any Indian airport.
02Are there direct flights from Lucknow to Jeddah?
Yes — Saudia and IndiGo operate direct flights several days a week. Timings change by season; ask us for the current schedule.
03How much baggage is allowed?
Most carriers allow 30 kg check-in plus 7 kg cabin. Zamzam (5 litres) is additional on Saudia and most Gulf carriers when properly packed.
04Can I change my travel dates?
Depends on the fare. We always tell you the change fee before booking and recommend flexible fares for Umrah where dates may shift.
Hotels & Stay FAQs
01How far are the hotels from the Haram?
We state real walking distances for every hotel — from 100 m to about 1 km. Economy packages may use shuttle hotels; this is clearly mentioned.
02Are family rooms available?
Yes. Triple, quad and connecting rooms are available in most hotels on request.
03Is food included?
Breakfast is included in Standard and above. Indian-style buffet meals are included in Premium, Luxury and all Hajj packages.
Visa Services FAQs
01Can you process a Saudi visa for a woman travelling without a mahram?
Yes — Saudi Arabia no longer requires a mahram for Umrah. Women can travel individually or with our groups.
02Do you handle UAE and other country visas?
Yes: UAE tourist and visit visas, GCC employment visas, and assistance for UK, Schengen, USA, Canada and student visas.
03Why do visa photos get rejected?
Common reasons: coloured background, glasses, head tilt or old photo. We check and, if needed, retake your photo at our office.
Booking & Payments FAQs
01How do I pay?
UPI, bank transfer (NEFT/IMPS), cash at our office, or card. A booking advance confirms your seat; the balance is due 30 days before departure.
02What is your cancellation policy?
Visa and airline charges once issued are non-refundable. Otherwise we refund the advance minus a small processing fee up to 45 days before departure. Full terms are shared at booking.
03Do you give GST invoices?
Yes — FRESHTIQ Innovations OPC Private Limited is a registered company and issues GST invoices on request.
General FAQs
01Where is your office?
Laies Market, Mohammadpur, Azamgarh–Varanasi Road, 276205, Uttar Pradesh. Open Monday to Saturday, 9:30 AM – 7:30 PM.
02Who is behind FRESHTIQ Travels?
FRESHTIQ Travels is the travel division of FRESHTIQ Innovations OPC Private Limited, which also runs FRESHTIQ Automation.
03Do you provide 24/7 support during travel?
Yes. Every traveller gets our WhatsApp support line and the guide's Saudi number, available around the clock.
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